Support Specialist
What exactly is a Support Specialist?
The basics of being a Support Specialist involve providing technical support to organizations or clients by managing their IT system. This also involves the maintenance and troubleshooting of the IT System.
They are responsible for planning and installing of new and existing personal devices and workstations in a workplace. Diagnosing and resolving problems reported to them and determining the best hardware for any new installations
Learn more about what a Support Specialist does here
This will include:
- The responsibilities you would have as a
- Support Specialist and how this will affect your workload
- The many careers that open up from being a Support Specialist (hint, there’s a ton!)
- The pathway to becoming a Support Specialist, with us
- The courses that we provide that will boost your start to a career as a Support Specialist
Career
Being a Support Specialist will open many doors in your future. We have seen the careers it can lead into, so we’ve listed them below:
- Field Service
- Technician
- Computer Support Specialist
- Help Desk and Call Centre Technician
- Desktop Support Specialist
- Technical Support Specialist
- IT Support Technician
- Data Support Administrator
- End-User Computing Technician
- Networking Support Specialist
- Network Field Technician
- Security Specialist
Job Responsibilities
Working day to day as a Support Specialist has certain tasks that you must accomplish every day. Below are a few of the many you would have:
- Troubleshoot common problems with hardware and software
- Understand Operating Systems and how to support suers
- Technical reports
- Analyse and evaluate all technology issues
- Assist internal staff and external clients with computer support
- Establish internet connections and troubleshoot Wi-Fi problems
- Make data more easily accessible
- Set up office computers and IT equipment and devices
- Manage entry-level support technicians to provide satisfactory customer service