Dynamics 365 Field Service Functional Consultant

A Dynamics 365 Customer Engagement Functional Consultant is responsible for performing discovery, capturing requirements, engaging subject matter experts and stakeholders, translating requirements, and configuring the solution and applications. The Functional Consultant implements a solution using out of the box capabilities, codeless extensibility, application and service integrations. MB-240 This course is designed for IT professionals with experience or interest in delivering Field Service solutions for large-scale customers.

admin · June 15, 2020

Course Outline:

At Course Completion 
After completing this course, students will be able to:
• Identify platform components
• Understand administrator options
• Effectively model data
• Build a basic model-driven or canvas application
• Identify testing strategies and methodologies
• Identify integration opportunities
• Identify the key components involved in Field Service Implementations
• Define the products and services that will be delivered to customers
• Determine which pricing options to use in specific scenarios
• Determine which resources are required

Skills Measured
• Perform discovery, planning, and analysis
• Manage user experience design
• Manage entities and data
• Implement security
• Implement integration
• Perform solutions deployment and testing
• Configure field service applications
• Manage work orders
• Schedule and dispatch work orders
• Manage field service mobility
• Manage inventory and purchasing
• Manage assets and agreements

Audience Profile
MB-200
A Dynamics 365 Customer Engagement Functional Consultant is responsible for performing discovery, capturing requirements, engaging subject matter experts and stakeholders, translating requirements, and configuring the solution and applications. The Functional Consultant implements a solution using out of the box capabilities, codeless extensibility, application and service integrations.
MB-240
This course is designed for IT professionals with experience or interest in delivering Field Service solutions for large-scale customers.

Prerequisites
No specific prerequisites are required but attending the Power Platform Fundamentals course would be advantageous

About Instructor

admin

104 Courses

+1 enrolled
Not Enrolled

Course Includes

  • 81 Lessons