Dynamics 365 Customer Service Functional Consultant

A Dynamics 365 Customer Service Functional Consultant is responsible for performing discovery, capturing requirements, engaging subject matter experts and stakeholders, translating requirements, and configuring the solution and applications. The Functional Consultant implements a solution using out of the box capabilities, codeless extensibility, application and service integrations.

admin · June 15, 2020

Course Outline:

At Course Completion 
After completing this course, students will be able to:
• Identify platform components
• Understand administrator options
• Effectively model data
• Build a basic model-driven or canvas application
• Identify testing strategies and methodologies
• Identify integration opportunities

Skills Measured
• Perform discovery, planning, and analysis
• Manage user experience design
• Manage entities and data
• Implement security
• Implement integration
• Perform solutions deployment and testing
• Perform configuration
• Manage cases and the knowledge base
• Manage queues, entitlements, and SLAs
• Configure voice of the customer

Audience Profile
A Dynamics 365 Customer Engagement Functional Consultant is responsible for performing discovery, capturing requirements, engaging subject matter experts and stakeholders, translating requirements, and configuring the solution and applications. The Functional Consultant implements a solution using out of the box capabilities, codeless extensibility, application, and service integrations.

Prerequisites
This course is designed for persons who are aspiring to the Microsoft 365 Enterprise Admin role and have completed one of the Microsoft 365 workload administrator certification paths.

About Instructor

admin

104 Courses

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Course Includes

  • 81 Lessons