Soft Skills

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CBP Business Communication

Course Description

The CBP™ Business Communication Certification on equips the business professional with the best communication practices and develops business communication as a discipline. The CBP™ Business Communication certification module explores the study of the process of communication in the business environment, allowing us to understand how to make better choices in our day-to-day communication. This course is recommended for business leaders, senior executives, managers, supervisors, front-line workers and other professionals who wish to specialize in the business communication business segment. Students in this course are required to have a commitment to the pursuit of excellence, have completed, or be in the process of completing, a high school or secondary school diploma or similar educational standards.


Duration

2 Days


Course Content

Module 1: Introduction to Business Communication

  • What is Business Communication?
  • Encoder/Decoder Responsibilities
  • Medium vs. Channel
  • Barriers to Communication

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CBP Business Etiquette

Course Description

The CBP™ Business Etiquette and Professionalism Certification program is aimed towards persons looking to learn what is there to know about etiquette and conduct in today’s business environment. The course will teach you about the dos and don’ts in specific situations such as business meals, meeting with persons from different cultures (providing specific insights), greeting, planning and attending meetings and functions. This is a course that is advised for every individual, it is the little details that make the bigger difference for the business professional.


Duration

2 Days


Course Content

  • Introduction to Business Etiquette
  • Meeting and Greeting Interactive Scenarios
  • Meeting and Board-Room Protocol
  • Principles of Exceptional Work Behavior
  • Entertaining Etiquette
  • Multi-Cultural Challenges
  • Electronic and Internet Etiquette
  • Ethical Issues as a Business Challenge
  • Handling Sexuality at the Workplace

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CBP Business Management

Course Description

The CBP Business Management course provides the essential information and skills required by professionals who have to make decisions that are important to the direction and performance of an organization or business. It is a practical, inter-active workshop based course that simulates situations in the workplace environment. The CBP Business Management course is recommended for managers, supervisors, or for individuals who desire to successfully supervise or manage business processes effectively and efficiently.


Duration

2 Days


Course Content

Module 1: Introduction to Business Management

  • What is Management
  • What’s the Role of Management
  • Styles of Management
  • The Business Environment

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CBP Computer Technology

Course Description

The CBP™ Computer Technology Specialist Certification provides the business professional with working knowledge of the essential computer technology concepts required to survive in today’s technological workplace. Computer technology is now fully integrated into most aspects of living and business, and, as such, the business professional must possess core knowledge of Computing to excel. Almost every job has a core set of technology and business components that requires the professional to develop both information technology and business skills. The CBP™ Computer Technology Specialist Certification covers a wide range of computer technologies such as computer architecture, software applications, networking, Internet technologies, electronic commerce, computer health and safety, computer security and law.


Duration

4 Days


Course Content

Module 1: Introduction to Computers

  • The Computer
  • Types of Computers
  • PCs: Desktops, Laptops, Tablet PCs
  • Handheld Computers & PDAs

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CBP Customer Service

Course Description

The CBP™ Customer Service training and Certification program is aimed towards persons interested in learning the very essential basics that anyone in the Customer Service business must know. The course was developed with close consultancy with experienced Customer Service gurus across the business world. In this certification program you will learning the meaning of Customer Service, understand the importance of Customer Service, identify and describe the fundamental communication skills required for Customer Service, learn the role of tone, and much more. This course culminates the fundamentals and skills that every person in the field of Customer Services should have in his arsenal.The CBP™ Customer Service Certification provides the foundation for quality customer service and focuses on building life-long customer relationships by developing effective customer-care strategies. The CBP™ Customer Service certification module provides guidelines for emerging technologies such as Internet Chat. Additionally, this module uses various hands-on and interactive scenarios to develop the foundation customer care skills needed to provide excellence in service.


Duration

2 Days


Course Content

Introduction to customer service

  • What is customer service
  • Developing a customer-centric mindset
  • Who are the customers
  • External customers

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CBP Leadership

Course Description

Lead your team towards greatness! This module will introduce you to the requirements of leaders and assist you in developing the skills and characteristics needed for effective leadership. The leadership module covers all of the essentials of today’s leaders. This is a hands-on and interactive module that uses real life scenarios to develop practical leadership skills.


Duration

2 Days


Course Content

Introduction to effective leadership

  • What is leadership?
  • The definition of a leader
  • The definition of a follower
  • Characteristics – features that distinguish effective leaders

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CBP Project Management

Course Description

The CBP™ Project Management Certification equips the business professional with leading methodologies and practices in the project management field. Project management is a requirement for professionals in many fields, with many employers now identifying project management skills as vital for corporate success. The course is recommended for project managers, senior executives, leaders, project team members, business analysts and managers. Students must have a commitment to the pursuit of excellence, a general understanding of projects and business elements and have completed a high school or secondary school diploma or similar educational standards.


Duration

4 Days


Course Content

Introduction to project management

  • What is project management?
  • Project management
  • Project constraints
  • Understanding the nature of projects

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CBP Sales

Course Description

The CBP™ Sales Certification lays the foundation for professional selling by developing the selling process using effective sales methodologies. You will learn the skills and tactics of the leading sales professionals and take part in interactive scenarios to master those skills. The CBP™ Sales certification module covers all the major sales stages and teaches the best practices in the sales industry.


Duration

2 Days


Course Content

Module 1: Introduction to Selling

  • Defining Selling
  • The Definition of a Seller
  • The Definition of a Buyer
  • Selling

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