ITIL is the most widely adopted approach for IT Service Management in the world. It provides a practical, no-nonsense framework for identifying, planning, delivering and supporting IT services to the business.

This course covers the latest version of core ITIL best practices presented from a lifecycle perspective. The course introduces the principles and core elements of IT service management (ITSM) based on ITIL version 3. ITIL Version 3 is comprised of five core publications: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement, promoting alignment with the business as well as improving operational efficiency. Should service form a large portion of your job responsibilities, or should you be working on a large project which is to be implemented in the near future, this course is for you!

Course Duration: 3 Days

Download the course outlines:

pdf ITIL v3 Foundation with Case Study ITCA (226 KB)

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